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    Most orders ship the same or next business day via UPS Ground. Please call us at 305-318-1459 if you would like to cancel a pending order as all sales are final once shipped. 

    If a product is severely damaged in transit, the incorrect quantity or item was shipped or the order was lost we will replace your order. Refunds are only available if you were charged an incorrect amount based on the order received. 

    Please see the map for UPS transit times.


    1. When will my order ship?

    Depending on the time the order is placed, most orders ship the same or next business day.

    2. Where do you ship from?

    All orders are shipped from our warehouse in Suwanee, GA.

    3. Do you offer expedited or overnight shipping?

    No. Unfortunately, we are unable to offer expedited shipment on paint products as they must ship via ground transportation.

    4. I live close by, can I pick up to avoid shipping charges?

    Yes, you can. Please email us at info@ohwpaint.com to place your order and schedule a pick up time.  

    5. Do you ship internationally?

    If you are in Canada, try our Canadian distributor, Emerald Coatings. Or we are happy to ship to you directly. Just email us the list of items you would like to purchase (feel free to screen grab your shopping cart) and make sure to include your name, shipping address and phone number and we will send you a shipping quote. It takes 1-2 business days to process your order and then it is shipped via UPS Ground with an estimated 5 day transit time to Canada.  

    Unfortunately due to the high costs of shipping and logistics we do not ship overseas.